FAQ

Frequently Asked Questions (FAQs)

How do I know your items are authentic?
Every signature Palm Beach Autographs offers is personally witnessed by a member of our staff or comes directly out of a private signing with another reputable memorabilia company. Palm Beach Autographs 100% guarantees the authenticity (hyper-link to Authenticity page) of every item we sell. Every piece of memorabilia is guaranteed to pass all third-party authentication. A tamper-evident hologram is affixed to each autograph and is accompanied by a Certificate of Authenticity.

Will Palm Beach Autographs buy my autographed item?
We do not purchase memorabilia from the open market. Every piece of memorabilia listed on PalmBeachAutographs.com has either been witnessed by a member of our staff or comes directly out of a private signing. This rigorous certification process guarantees that 100% of the signatures are authentic.

Do you have personal shoppers on staff to assist with gift selection?
Palm Beach Autographs has a team of friendly and knowledgeable sports enthusiasts who are always happy to provide information and advice. Please feel free to give us a call or email us and we can help you select the perfect gift.

Can Palm Beach Autographs assist my Charity with fundraising?
Yes, Palm Beach Autographs has helped hundreds of charities throughout the United States with fundraising at Gala Balls, Golf Tournaments and various other events. We have many different programs available to suit your needs. We are happy to assist from donating a smaller piece of memorabilia all the way to overseeing the entire Silent & Live Auction program. Please call our offices and select the “Charity Event Services” option to speak to our fundraising specialists.

Do you provide custom framing for my own memorabilia?
We often do custom framing for the athletes and their families. We would be happy to offer you the same premium Jersey, Photograph & Shadowbox custom framing for your collectibles. Contact us to explore your options.

Can you decorate my game room, office or home?
Absolutely! Palm Beach Autographs is fast becoming a leader in sports interior design. In addition to the highest quality memorabilia and custom framing, what sets us apart from the rest is our personal touch. We have decorated over 100 restaurants as well as many private homes and offices throughout the country. We offer individual decorating consultations free of charge. We will gladly transform your game room or office into a Sports Heaven or Man Cave. Item selection and framing options are customized to your personal preferences and exact specifications. Please reach out to our interior design department to discuss your limitless options.

Do you offer display cases for sports memorabilia?
Palm Beach Autographs offers a full line of display cases for all items of sports memorabilia. We have a wide variety of case options, from our economy line, to desktop, and wall-mountable display cases. A Free custom laser engraved nameplate is offered along with every display case purchase. Please view our Display Case section or reach out to us for all your memorabilia protection needs.

If an item is listed as “Sold Out” could it become available in the future?
When dealing with hand-signed collectibles, many items are extremely limited. If there was a particular item that you regret not purchasing when you had the chance, please let us know. We will search our extensive networks to try to obtain one for you. If that item is no longer available, similar items can be suggested. We would be happy to put you on a wait list to be notified when a particular item comes back in stock.

Is every available item currently listed on your website?
We strive to keep our system accurate in real time. When dealing with thousands of different items flowing in and out, however, it is sometimes difficult to feature every item. If there is something you are interested in, please let us know and we will do our best to satisfy your request.

How can I determine if an item I purchased elsewhere is authentic?
It is important to research the reputation and background of the company certifying the memorabilia prior to purchase. Simply because an item comes with a C.O.A. or a photo proof does not guarantee its authenticity. Unfortunately, forgeries in the sports memorabilia industry are prevalent. A Certificate of Authenticity is only as good as the company issuing it. All major memorabilia distributors, including Palm Beach Autographs, issue tamper-evident Holograms adhered to each item accompanied by their Certificate of Authenticity. This link between the certification and the item itself is crucial.

Will Palm Beach Autographs authenticate or appraise my item?
Palm Beach Autographs will not certify any item that was not personally witnessed by a member of our staff. We have relationships the top third-party authenticators, and will be happy to point you in the right direction to have your item authenticated and appraised.

Will I receive the exact item pictured?
Palm Beach Autographs has conducted large-scale autograph signings with some of the world’s top athletes. During the course of each signing, the athlete will sign multiples of the same item. Our photographs are representative of each item, but all autographs are unique. In many cases, you will receive the exact item shown, otherwise your signature may vary slightly from the one pictured.

What is your return / exchange policy?
Exchanges or full refunds will be given if the item received is damaged or not as described. Otherwise, a 15% restocking fee applies to all returns. Palm Beach Autographs strives to provide the highest quality sports memorabilia in today’s market. If for any reason you are unsatisfied with your purchase, please contact us within 5 days of receipt and we will make it right.

Is my personal information safe when I shop at PalmBeachAutographs.com?
Absolutely! Please see our Privacy Policy and Terms of Use for details.

How much will shipping & handling cost? Can multiple items be combined?
Buyer pays actual shipping charges for all items purchased. Items are shipped insured by UPS Ground, and rates depend on the total weight and destination zip code of your order. Express options are available at an additional charge. Multiple items can be combined in one shipment to limit expense. In addition, free local pickup is available in any of our retail store locations (link to locations page).

Will you ship internationally?
International shipment is available. Buyer pays actual shipping charges to any destination worldwide and is responsible for any applicable taxes or tarrifs.

How will I know if my order has been received?
Immediately upon placing an order, you will receive a confirmation email that your order has been placed. Orders generally ship within 1-3 business days. Upon shipment of your package, your tracking information will be automatically emailed. If you have any questions or time constraints, please feel free to give us a call and we would be happy to accommodate your needs.

If I want to make a change to my order, what should I do?
If you need to make a change on your order, please call us immediately so we can make the adjustment. If our offices are closed, send an email to orders@palmbeachautographs.com.

If I don’t want the person receiving this item to see the price, are Gift Receipts available?
Absolutely. We will provide a packing slip with the item that will not include any pricing information. Please contact us in advance or at the time of purchase with any special requests.

Do I have to pay Sales Tax?
There is no Sales Tax charged for items purchased outside of Florida. Only sales in Florida are subject to a 7% sales tax.

What types of payment do you accept?
We accept Google Checkout & PayPal, as well as all major credit cards… Visa, MasterCard, American Express, and Discover.

I have a question you haven’t answered.
If you would like to speak to one of our team members, please feel free to give our offices a call at 561-776-1680. Alternatively, we are available by email to assist with all your memorabilia needs.